Porsche's remote repair system using AR

Tech Live Look

Speaking of Porsche AR, Porsche Augmented Reality Visualizer App (Porsche Augmented Reality Visualizer App), Porsche cars can be virtually placed in various real worlds I think of things.

I also play with this Porsche AR Visualiser several times ^ ^

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This "Porsche AR use" is different from the previously announced AR visualizer for customers, Porsche dealers etc. are virtually connected with the mechanics of Porsche headquarters in Germany, and Porsche It seems that you will be helped when repairing a difficult problem.

Utilize R-7 smart glasses and AiR enterprise software platform

This system utilizes the following, which are industry-leading components.

• ODG (Osterhout Design Group) R-7 smart glasses
• Atheer's AiR Enterprise Software Platform

The AR system was first announced as a pilot program in 2017, then launched in 2018 as "Tech Live Look" and began to be rolled out nationwide in the United States in January 2020. It was completed.

Since this announcement was in the United States, I wasn't sure when and how widespread the service was in Europe.

Now, and now in the United States, by using this system, local dealer mechanics can be helped by more expert mechanics in Atlanta's North American Porsche Headquarters when faced with some unknown and difficult problem. It seems that you can get.

Furthermore, in the case of problems that cannot be solved even there, it is now possible to connect hands-free with Porsche specialists at the German headquarters and access (help) technical information.

This remote technical help, Tech Live Look, was a useful technology, but now that the current coronavirus problem has emerged, it's more than ever. Has been proven to be convenient.

Remotely copy the same material to glasses and share it

While wearing the R-7 smart glasses, a remote expert can simultaneously see in real time what a local technician seeking help is seeing, thereby providing technical advice. It seems that you can do it.

Not only can you see the same scene in real time, but you can also take screenshots and display technical information, service instructions, etc. on the lenses of your glasses so that the local technician who is actually working can see them. You can do it.

The local mechanic seems to be able to do the actual work while looking at the technical information projected on the glasses from the expert. amazing!

Porsche technical experts are not currently allowed to visit dealers around the world directly due to the coronavirus.

Therefore, it is said that this AR system is being used more frequently now, and according to Porsche, the number of uses has tripled even between February and March 2020. ..

Shortening the solution of difficult problems by about 40%

Before this AR was developed, if there was a technically difficult problem, an expert would go to a local dealer to assist, and in that case, in addition to visiting, with the dealer He seems to have spent a huge amount of time exchanging a lot of emails and making phone calls.

In fact, it seems that there are many things that are worth a thousand words, such as telling the symptoms of what is the problem and what is going on, and it is certainly difficult to explain it by e-mail or telephone. I think that's what it is.

Now, with the advent of this AR tech live look, it seems that it has become very efficient for each other ^ ^

In fact, Porsche estimates that this Tech Live Look system will take service technicians about 40% faster to solve difficult problems than before.

Porsche owners will also benefit from the introduction of support for Porsche's technical problems using this AR technology.

It certainly means that even if the problem you are having is technically difficult, you can spend less time having to stock your precious Porsche in the service than before. That's nice ^^

Will it be introduced in Japan someday?

Especially for classic Porsche and new technology Taycan, it may be good for experts from all over the country to communicate with each other in AR and give advice, or to actually show the problem to the home country and ask for a solution. Hmm ^^

I feel that the world is becoming more and more amazing due to the improvement of technology.

Here is a video that actually gives advice on repairs remotely using this tech live look ↓

Source:
◆Porsche Technicians Using Augmented Reality For Repairs　
◆ (Official)Augmented Reality Usage Triples in Porsche Workshops Amid COVID-19